Why did we create Klever Knowledge training?
When we tried to kick off engagements with clients who wanted to implement knowledge-sharing programs, we’d first have to take hours to train their teams on the basic methodology.
Over the years, a number of our clients asked us for an easier, faster way to get their teams started with the de facto knowledge-sharing methodology for support–KCS*.
We believe Klever Knowledge Training
helps create a knowledge-first culture.
What is a knowledge-first approach?
Phil Verghis CEO & Co-founder, Klever Insight, talks about moving from a case-first to a knowledge-first approach.
The truth is
Half of all knowledge management implementations fail in the first year.
And two-thirds of them rip and replace the tools after just three years.
Because they fail to take the most important step—putting in place a knowledge-first culture.
Klever Knowledge training gives your team the knowledge-first foundation it needs to make knowledge management a success. It creates a culture where people want to improve knowledge every time they touch it, leaving it in a better place for the next person.
FAQ about Klever Knowledge Training
The training consists of short, memorable online lessons that knowledge workers complete at a pace that works for them. The information is easy to learn and reinforced with short quizzes, handy to-do lists, videos, and downloadables.
Klever Knowledge is based on the fundamental principles of KCS, and the Consortium has reviewed, approved, and licensed the training as a helpful tool for knowledge workers. We call it a “derivative” because we build on the basic methodology with additional insights and training. For example, we have additional modules on how to measure teams, and we also deep-dive into some of the topics, like our guidance on how to choose, train, and be a great Coach.
Service and support managers and team members who want to learn the basic principles of standing up, adopting, and maintaining a knowledge-sharing process.
The training is made up of 5- to 15-minute learning modules. Most learners complete the training in less than two hours.
What they said
- Why do we care about sharing knowledge?
- The four stages of knowledge sharing
- Four Principles of Knowledge Sharing
- The KCS double loop
- Why put knowledge first?
- First, find your champions
- Articles and roles
- Articles and roles overview
- Article status
- Article audience
- Klever tip: Articles and roles matrix
- Articles: What do we know?
- Roles: What do we know?
- Content standard
- Content standard overview
- Content structure
- Content quality
- Content standard: What do we know?
- Content health
- Content health overview
- Handling Existing Data
- New content for the knowledge base
- Duplicate articles
- Knowledge area analysis
- Content health: What do we know?
- Workflows overview
- Case workflow
- Knowledge workflow
- Workflows: What do we know?
- Knowledge Coaches
- Coaching overview
- Choosing coaches
- Becoming a Coach
- Coaching Tools
- Coaching: What do we know?
- Knowledge Measures
- Knowledge measures overview
- Examine your current measures
- Future measures
- Knowledge measures: What do we know?
- Communications Plan
- Communications Plan overview
- Communications Plan: What do we know.
- Technical specifications
- Technical specifications overview
- Review process
- Review process overview
*KCS is a service mark of the Consortium for Service Innovation, who created and maintains the standard.