Your guide on this journey

Leadership Styles

Goodbye enforcer, hello player-coach!

Rethink Employee and Customer Effort

Brainstorm and test new workflow ideas

Small Steps, Big Wins

Reducing Employee Effort

True Leaders Let Employees Guide Them

People Tips

Understand ALL your customers

The Customer and Employee Map

Psychology and Customer Service

Keep in Touch with Your Customers

Plotting the Roadmap

Guidepost Statements Keep You on Track

Managers are Champions

How do you measure success?

Measures are for teams, not managers

A Peek at Klever Measures

Measures Are Like Taxes

Moving to a Knowledge-First Approach

Leave It Better Than You Found It

Building an Effective Communications Plan for Any Initiative

For each question, choose the best answer

For each question, choose ALL answers that apply

For each statement, choose True or False