Klever Manager Foundations
Your guide on this journey
Goodbye enforcer, hello player-coach!
Rethink Employee and Customer Effort
Brainstorm and test new workflow ideas
Small Steps, Big Wins
Reducing Employee Effort
True Leaders Let Employees Guide Them
Your Customer’s Experience
Understand ALL your customers
The Customer and Employee Map
Psychology and Customer Service
Keep in Touch with Your Customers
Tips for Success
Plotting the Roadmap
Guidepost Statements Keep You on Track
Managers are Champions
How do you measure success?
Measures are for teams, not managers
A Peek at Klever Measures
Measures Are Like Taxes
Building a Knowledge-First Culture
Moving to a Knowledge-First Approach
Leave It Better Than You Found It
Communicate Upwards, Downwards, Sideways, Always
Building an Effective Communications Plan for Any Initiative
You’ve Got This!
Ready, set, crush it!
Now let’s see what you’ve learned!
For each question, choose the best answer
For each question, choose ALL answers that apply
For each statement, choose True or False
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